Privacy Policy

This Website Privacy Policy (“Privacy Policy”) explains the information we collect when you visit, browse and otherwise use thepaintedhousegites.com (the “Site“). It also explains how you can exercise your data protection rights with respect to that information. By using the Site, you acknowledge that you have read and understood our Privacy Policy.

1. What data we collect

When you communicate with us through the Site, we collect information about your communication and any information you choose to provide. Information shared with us via the Site includes:

  • First name
  • Last name
  • Email address
  • Phone number
  • Check in date
  • Check out date
  • The number of guests

When you visit our site our server records

  • Your IP address
  • The web pages on the Site you visit
  • The type of device you view the Site on
  • The operating system your device uses
  • The browser you use to view the Site

2. How we collect data

We collect data

  • That you voluntarily provide 
  • That is collected automatically by our server

3. How we use your data

We use your data for legitimate business interests which include

  • To contact you about our services
  • To contact you in regards to bookings you make with us
  • To send you information about our services
  • To manage bookings

4. Where your data is sent

We use a number of third-party service providers to enable different features and services on the Site and to further provide our services. When you complete forms on our site, the data you choose to share in the form is sent to us at Gmail and Protonmail. Your data is managed by ourselves and our website managers Atelier Palomar.  We use Stripe to process payments made through the site, see the Payments section below for more information.

5. Embedded content from other websites

This site may include embedded content (e.g. videos, images, articles, maps, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

6. How long we retain your data

We retain personal information about you where we have an ongoing legitimate business need to do so and as needed to comply with our legal obligations, resolve disputes and enforce our agreements.

7. What rights you have over your data

7.1 The right to access your data

You can request to receive a copy of the personal data we hold about you, including any data you have provided to us.

7.2 The right to rectification

You can request to correct any information we hold on you that you believe to be inaccurate and or incomplete.

7.3 The right to erasure

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

7.4 The right to object to processing

You can request that we restrict processing your data.

7.5 The right to data portability

You can request that we transfer your personal data to another organisation.

To request a copy of your data or to request to delete your data please contact us at [email protected]

8. Cookies

For further information on how we use cookies on our site see our cookie policy.

9. Other Important Privacy Information

The Site may contain links to third-party websites and services. However, we are not responsible for the privacy practices employed by those websites or services, nor are we responsible for the information or content they contain.

The Site does not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian who becomes aware that your child has used the Site and provided us with personal information without your consent, please contact us at [email protected]. If we become aware that a child under 18 has provided personal information, we will use all reasonable efforts to delete such information.

10. Payment

We use Stripe Payments to process payments made through our website. Stripe is an external payment service provider and handles the processing of your payment information.

When processing a payment, Stripe may collect and process the following personal data:

  • Name

  • Email address

  • Billing address

  • Payment details (e.g. credit/debit card number, expiration date, CVC)

  • Transaction data (amount, date, currency)

  • IP address and device information

We do not store or have access to your full payment card details. These are transmitted directly to Stripe using encrypted connections.

Your personal data is processed for the purpose of:

  • Completing and processing payments

  • Preventing fraud and ensuring transaction security

  • Complying with legal and regulatory obligations

For more information on how Stripe processes personal data, please review Stripe’s Privacy Policy: https://stripe.com/en-fr/privacy